Collection of Taxes
Cruising steadily & effectively in its path towards e-Governance, Corporation collects its tax payments due from the public through its 5 facilitation and 9 computerized collection centers. This sophisticated system has eradicated all the drawbacks and shortcomings of the tiresome Manual System. The concept of "Anything Anywhere" was brought in to reality, taking general public convenience to great heights. Presently 20 banks are also involved in Corporation tax collections. This number is bound to grow with more banks showing interest in strengthening the Corporation's hands towards revenue collection in times to come.
Civic Services to the Citizens
True to the concept of "Anything Anywhere", the citizens received an acknowledgement with the unique reference number for any application submitted in the Corporation office. Later the public can track their application status either through the Corporation website or by visiting the Service Center in person. This system inheriting a dynamic workflow engine, lists the status of applications with the concerned official and also the pending stages involved in processing that application.
Public have the facility to know the ongoing development works (including stages of work), completed works, tender results and award of contract through the corporation website. Thus the concept of "Right to Information" is guaranteed. Also contractors can download tender notice and tender schedule from the website without necessitating them to reach the Corporation office in person to collect the same. Contractors can also view the status of the completed works bill through the Portal. Commissioner and other officials have the facility to verify and review the various stages of each work, using the portal.
Issue of Birth/Death Certificates: With the implementation of collection/service module at the facilitation centers, Birth/Death certificates, Trade licenses are issued to the public across the table in the collection center on receipt of request from public. Birth/Death certificates are also sent to the requestor address by VPP with a service cost upon receiving request through its website.
Grievances, as and when received from public, are posted into the system and allotted to the concerned official through the workflow system. Public can also post grievances directly through the website and are informed of the status by e-mail whenever an action is taken on their grievance by the official. Grievances received through the phone are also entered in to the system enabling better tracking and monitoring. Thus this module now enables citizens to know the status of their grievances, the officer with whom it is pending, intermediate action taken and the final disposal of the grievance.
A separate telephone line is provided in the Corporation Main Office to register public grievance. The conducive helpful and friendly environment prevailing now in the facilitation centers touches the hearts of the public thus making them feel the comforts of any Corporation office.
Transparency in Administration
Through this comprehensive e-Governance system, maximum transparency is infused into the system. The citizens of Coimbatore, no matter where they live can now watch the activities of the CCMC including,
- Sanctioned/pending/applications on various civic services offered by the Corporation.
- Defaulters list of Property tax and Water charges.
- Real time Demand Collection Balance (DCB) of Property tax & Water charges
Citizen can pay their taxes online using credit cards
CCMC has conducted e -Auction for the various auction items like fish market and flower market shops etc and it has yielded the desired result. Revenues from the auctioning of the shops increased more than what the officials expected